What the law asks us to write, and what you have a right to know about how we handle your data.
About us
Operator
truffe.club is operated by TRUFFE, a limited liability company being formed in the United States. Its full legal details (registered name, state of organization, registered address) will be published here once it is registered, before sales open. Contact: bonjour@truffe.club.
Hosting and service providers
The site is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA. Data is stored by Supabase Inc. (database and files). Emails are sent through Resend, Inc., text messages through Twilio Inc., and payments are processed by Stripe, Inc.
Intellectual property
The TRUFFE brand, logo, texts, visuals and code of the site belong to the operator. Any reproduction without written permission is prohibited. The photos and information you publish on your pet’s profile remain yours; you only allow us to display them to provide the service.
Terms of sale
These terms apply to any order placed on truffe.club for delivery in the United States, from launch date.
1. What you buy
Your TRUFFE: a tag with a unique QR code, to clip onto your pet’s collar or harness. You pay once. The price includes access to the TRUFFE service (your pet’s public profile, a text at every scan, lost mode, printable poster) with no time limit and no subscription, under section 7. The life of the tag itself, a physical object, is covered by section 6.
2. Price
$19.99 per tag, free shipping within the United States. Buy 2, get the 3rd free. The price shown when you order is the price that applies. Sales tax: to be confirmed depending on the state.
3. Order and payment
Your order is final once payment is approved, by card or Apple Pay / Google Pay through Stripe. You receive a confirmation email.
4. Shipping
Ships from our US fulfillment partner with tracking, within X business days. If your package hasn’t arrived within 15 days, contact us: we’ll send you a new tag.
5. Returns
You have 14 days from delivery to change your mind, no questions asked. Send the tag back in its original condition; return shipping is at your expense. You’ll be refunded within 14 days of receiving the return. Your pet’s profile is then deactivated.
6. Warranty
If your tag arrives damaged or becomes unreadable with normal use within 2 years, we replace it. Normal wear (scratches, tarnishing) isn’t covered.
7. The TRUFFE service
TRUFFE is a tool that improves the chances of finding a lost pet. It cannot guarantee that your pet will be found: the service depends on the person who finds your pet, their phone and network coverage. We keep the service available, except for maintenance and incidents beyond our control. If the service ever had to shut down permanently, you would be notified by email at least 3 months in advance.
8. Questions and disputes
Write to us first at bonjour@truffe.club: we solve most issues within a few days. Governing law and venue: state of the LLC.
Privacy policy
We collect only what the service needs, and we don’t sell your personal information.
What we collect, and why
Your account: email, first name, phone number. To log you in, reach you when your pet is found, and send you service emails and text alerts.
Your pet’s profile: name, species, photo, description, message. Shown publicly to anyone who scans the tag: that’s the purpose of the service.
Your area (city or neighborhood, never your exact address): to receive alerts about lost pets near you. Optional, and you can turn it off anytime in your account.
Scans: date and time of each scan, and the GPS location if the person scanning chooses to share it. To alert you and show you where your pet was seen.
Reports: location and message left by someone who saw your pet, without an account. Kept for the duration of the alert.
Your order: name, shipping address, order history. To deliver your order and for our accounting obligations. Your card number never goes through us, only through Stripe.
Your email before payment: when you pay by card, we ask for your email on TRUFFE just before the payment page, for order confirmation and tracking. If you don’t complete your order, we may send you up to three reminder emails within 48 hours (the last one with a discount), and nothing more once you order. Every email has a one-click unsubscribe link. Kept 30 days.
Who sees what
Anyone who scans the QR sees the public profile: name, photo, description and a button to call you. Your phone number and email are never displayed. In lost mode, your message and the last known place are added to the profile, and members in your area receive an email with your pet’s photo.
Who we share it with
Only our technical service providers, strictly to run the service: Supabase (data hosting), Vercel (website), Resend (email), Twilio (text messages), Stripe (payment) and our fulfillment partner (shipping). We don’t sell or rent your personal information to anyone, and we don’t share it with our business partners.
How long we keep it
Account and profile: as long as the account exists, then 30 days after deletion.
Scan history: 12 months.
Reports: 90 days after the alert ends.
Orders: as long as required for accounting and tax purposes.
Your rights
You can access, correct or delete your information at any time from your account, including deleting your account entirely. For anything else, including requests under California law (CCPA), write to bonjour@truffe.club: we answer within 30 days. We don’t sell or share personal information for targeted advertising without your consent (see Cookies).
Security
Encrypted connections (HTTPS) and database-level access rules. No system is foolproof: if a breach ever affected you, we would notify you as required by law.
Text messages
When you add your phone number, you agree to receive text messages from TRUFFE about your pet: a verification code, an alert each time your tag is scanned, and reports from people who saw your pet. No marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Mobile numbers and text-message consent are never shared with third parties for marketing purposes.
Cookies
Some cookies are essential for the site to work: your session once you’re logged in, the cart and Stripe’s secure payment during checkout. They don’t require consent.
The others are only set with your consent, asked by a banner on your first visit: audience measurement (knowing which pages are useful) and advertising (showing our ads on Instagram and Facebook with the Meta pixel). Saying no is as easy as saying yes and changes nothing about your visit. Your choice is kept for 6 months, then asked again.
A pet’s public profile, opened by scanning its tag, sets no measurement or advertising cookies.
